Privacy Policy
Microsolvant is a loan management platform built for microfinance institutions, SACCOs, money lenders, and financial businesses. We know the data on this platform — your clients, your loans, your repayments — is sensitive. This policy explains what we collect, why we collect it, and how we protect it.
Last updated: 13 July 2026
1. Introduction
Microsolvant ("Microsolvant," "we," "us," or "our") provides a cloud-based loan management platform for microfinance institutions, SACCOs, money lenders, and other financial businesses. This Privacy Policy explains how we collect, use, share, and protect information when you use our platform. We are committed to protecting the privacy and security of our customers, their staff, and the client data entrusted to them.
2. Information We Collect
We collect the following categories of information:
Account Information
- Name
- Email address
- Phone number
- Company name
- Password (encrypted)
Business Data
The information you and your team enter into the platform:
- Clients
- Loans
- Repayments
- Expenses
- Reports
- Team members
- Uploaded documents
Technical Information
Automatically collected when you use Microsolvant:
- Device information
- Browser
- IP address
- Operating system
- Login history
- Cookies
3. How We Use Information
We use the information we collect to:
- Provide the service
- Authenticate users
- Generate reports
- Improve performance
- Prevent fraud
- Customer support
- Security monitoring
- Product improvements
4. Data Sharing
We do not sell customer data. Information may only be shared with:
- Cloud hosting providers
- Payment providers
- Legal authorities, where required by law
5. Data Storage
Your data is stored using industry-standard safeguards, including:
- Data is securely stored in cloud infrastructure
- Encrypted connections (HTTPS)
- Access controls
- Regular backups
6. Data Retention
We retain your data for as long as your account remains active. If an account is deleted, data may be retained briefly for:
- Backups
- Fraud prevention
- Legal compliance
8. Your Rights
You have the right to:
- Access their information
- Update information
- Delete information
- Request an export
- Close their account
9. Security
We protect your data using:
- Encryption
- Secure authentication
- Role permissions
- Monitoring
While we take reasonable measures to protect information, no online system can be guaranteed to be 100% secure.
10. Children's Privacy
Microsolvant is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes
Microsolvant may update this Privacy Policy from time to time. We will notify users of significant changes, and continued use of the platform after changes take effect constitutes acceptance of the updated policy.
12. Contact
If you have questions about this Privacy Policy or how we handle your data, reach out to us:
Company
hello@microsolvant.com
Support
support@microsolvant.com
Website
www.microsolvant.com